Refund Policy

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Break Time Springfield LLC - Rescheduling, Late Arrival, No Refund and Cancellation Policy 

Thank you for choosing Break Time Springfield LLC. Please review our rescheduling, late arrival,no refund and cancellation policy below: 

1. **Rescheduling Policy:** - You may reschedule your session within 48 hours from the original booking date. - To reschedule, please contact us at 413-693-5500 at least 48 hours before the scheduled session. 

2. **Late Arrival Policy:** - If you are late by more than 15 minutes, it will be considered a no-show. - Please call us if you are running late to inform us of the delay. - We recommend arriving at least 15 minutes prior to the session start time for set-up. 

3. **Cancellation Policy:** - For cancellations, late arrivals beyond 15 minutes, or no-shows, we do not offer refunds. - In the event of a late arrival or no-show, we only offer the option to reschedule the session. 

4. **Process for Rescheduling:** - If you need to reschedule your session, please notify us at least 48 hours before the scheduled session. - You can reschedule your session within 30 days from the original booking date, subject to availability. 

5. **No Refund Policy:** -Once a booking is confirmed and payment is made, refunds will not be provided for cancellations or no-shows. 

- This policy applies to all services offered by Break Time Springfield LLC. By engaging with our services, you acknowledge and agree to our rescheduling, late arrival, no refund and cancellation policy.

Please note that no refunds will be provided for late arrivals, no-shows, or cancellations; rescheduling is the only option available. 

Thank you for your understanding.